Who we are

Evolution Merchant Solutions LLC, doing business as Evolution Energy (“Company,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, speak with us by phone, communicate by text message, email us, or use our services.

This Privacy Policy applies to our website, online forms, sales communications, customer service communications, phone calls, text messages, email communications, and related business activities.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Business name
Job title
Email address
Phone number
Business address
Utility provider
Energy usage information
Utility bill information
Current supplier or contract information
Account details needed to review energy options
Any other information you choose to provide

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general usage information.

2. How We Use Information

We use the information we collect to:

Respond to inquiries
Review utility bills and energy usage
Compare available electricity or natural gas supply options
Contact you about energy services, quotes, renewals, contract timing, or account questions
Provide customer support
Schedule follow-up calls or meetings
Send requested information by phone, text, or email
Maintain business records
Improve our website, services, and communications
Comply with legal, regulatory, contractual, and carrier requirements
Prevent fraud, misuse, spam, or unauthorized activity

3. Energy Bill and Usage Information

If you provide a utility bill or energy-related account information, we use that information to review your current utility, usage, rate structure, supplier status, contract status, and available market options.

We do not use utility account information to make unauthorized changes to your service. Any supplier enrollment or contract action requires appropriate authorization and documentation.

4. Phone Calls and Text Messages

By providing your phone number to us, you authorize us to contact you by phone call or text message regarding your inquiry, account, quote request, energy review, contract status, renewal timing, or related services.

We may send text messages for purposes such as:

Responding to your request
Confirming information
Scheduling or confirming a call or appointment
Requesting a utility bill or contract document
Providing quote or renewal updates
Following up on energy service options
Customer service and account-related communications

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After you reply STOP, we may send a confirmation message and then stop sending further text messages to that number, unless you later opt in again.

For help, reply HELP or contact us at:
Phone: (888) 444-6170
Email: admin@evolutionmerchantenergy.com
Website: www.evolutionmerchantenergy.com

Consent to receive marketing or promotional text messages is not required as a condition of purchasing any goods or services.

5. SMS Privacy and Mobile Information

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third party for marketing or promotional purposes.

We may share information with service providers who help us operate our business, such as phone, texting, CRM, hosting, security, analytics, or customer support providers. These providers are only permitted to use information as needed to provide services to us and are not authorized to use your mobile information for their own marketing.

6. Email Communications

We may send emails related to your inquiry, energy review, quote request, account status, contract timing, renewal reminders, or related services. You may unsubscribe from promotional emails using the unsubscribe link included in the email, where applicable, or by contacting us directly.

Even if you opt out of promotional emails, we may still send non-promotional messages related to active services, pending requests, contracts, compliance, or business transactions.

7. Information Sharing

We may share information in limited circumstances, including:

With energy suppliers, brokers, consultants, or service partners when needed to review pricing or service options
With utility companies or market participants when needed for authorized service review or enrollment
With service providers who support our website, phone systems, texting, CRM, email, hosting, analytics, security, or business operations
To comply with legal obligations, regulatory requests, subpoenas, or enforceable government requests
To protect our rights, customers, systems, business, or the public
In connection with a business transfer, merger, acquisition, financing, or sale of assets

We do not sell personal information in the ordinary course of business.

8. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand visitor activity, improve performance, and support marketing or advertising.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure.

No system, website, email, phone, or text messaging platform is completely secure. We cannot guarantee absolute security of information transmitted to or from us.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal or regulatory obligations, resolve disputes, prevent fraud, and enforce agreements.

11. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

To make a privacy request, contact us at:

Phone: (888) 444-6170
Email: admin@evolutionmerchantenergy.com
Website: www.evolutionmerchantenergy.com

We may need to verify your identity before completing certain requests.

12. Do Not Call and Communication Preferences

You may ask us not to contact you by phone, text, or email. We will honor reasonable opt-out requests in accordance with applicable law.

To opt out of text messages, reply STOP.

To request no further sales calls, tell the representative during the call or contact us at [Insert Email Address].

13. Children’s Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Evolution Merchant Solutions llc
Phone: (888) 444-6170
Email: admin@evolutionmerchantenergy.com
Website: www.evolutionmerchantenergy.com

Phone and Text Messaging Acceptable Use Policy

This Phone and Text Messaging Acceptable Use Policy applies to calls, SMS messages, MMS messages, and related communications sent by or on behalf of [Company Legal Name].

1. Permitted Messaging

Our phone and text messaging may be used for legitimate business purposes, including:

Responding to customer or prospect inquiries
Scheduling calls or appointments
Requesting information needed for an energy review
Sending utility bill or contract follow-up reminders
Providing quote, renewal, or contract timing updates
Customer service communications
Account-related communications
Other communications reasonably related to our energy services

2. Consent Required

We only send business text messages to individuals who have provided consent, initiated contact with us, requested information, or have an existing business relationship where communication is appropriate.

Marketing or promotional text messages require appropriate consent. Consent cannot be purchased, rented, transferred, or implied from a third-party list.

3. Opt-Out Requirements

Every recipient may opt out of text messages at any time by replying STOP.

Once a recipient opts out, we will stop sending text messages to that number unless the recipient later provides renewed consent.

Recipients may reply HELP for assistance or contact us at [Insert Phone Number] or [Insert Email Address].

4. Prohibited Messaging

We do not allow our phone or text messaging systems to be used for:

Spam
Harassment
Abusive, threatening, or hateful content
Misleading or deceptive claims
False identification or impersonation
Fraudulent offers
Unauthorized lead generation
Purchased, rented, scraped, or shared contact lists
Messages sent to recipients who have opted out
Messages that violate applicable law, carrier rules, or industry standards
Content involving sex, hate, alcohol, firearms, or tobacco
Content involving illegal products, illegal services, or unlawful activity

5. Representative and Agent Requirements

Any employee, contractor, sales representative, agent, or vendor communicating on our behalf must:

Identify themselves truthfully
Identify the company they represent
Use approved messaging and calling practices
Respect opt-out requests immediately
Avoid misleading claims about utilities, suppliers, rates, savings, government programs, or contract terms
Never claim to be the customer’s utility unless specifically authorized and accurate
Never pressure a customer into signing without proper review
Never submit enrollment or contract information without proper authorization
Follow all applicable company policies, carrier rules, and legal requirements

6. No Misleading Energy Claims

We do not permit false or misleading statements about electricity or natural gas service. Representatives may not claim that:

A customer is required to switch suppliers when they are not
The utility is going out of business
The customer must act immediately to avoid disconnection unless that is true and verified
Savings are guaranteed unless clearly documented in writing
A rate is government-mandated unless that is accurate for the customer’s market
We are the utility unless that is accurate
We can change service without the customer’s authorization

7. Monitoring and Enforcement

We may monitor calls, texts, campaigns, and representative activity for quality, training, compliance, fraud prevention, and policy enforcement.

Violation of this Acceptable Use Policy may result in suspension or termination of access to company systems, cancellation of campaigns, removal from calling or texting programs, contract termination, and any other appropriate action.

8. Reporting Concerns

To report unwanted calls, unwanted texts, abuse, or a suspected violation of this policy, contact us at:

Phone: (888) 444-6170
Email: admin@evolutionmerchantenergy.com
Website: www.evolutionmerchantenergy.com